Frequently Asked Questions
Orders & Shipping
What are your shipping options?
We offer:
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
- International Shipping (delivery times vary)
When will my order ship?
Orders placed before 12 PM EST ship same business day (excluding weekends/holidays)
Do you offer free shipping?
Yes – free standard shipping on all orders over $200
Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn with tags attached
- Original packaging required
How do I initiate a return?
- Log in to your account
- Select “Request Return”
- Follow the prompts
- Ship using provided label
Product Care
How should I care for my tweed garments?
- Dry clean only
- Store on padded hangers
- Avoid prolonged sunlight exposure
Sizing
Where can I find size charts?
Detailed size guides are available on each product page
Do your items run true to size?
Most styles follow standard sizing. Check individual product descriptions for fit notes.
Payment
What payment methods do you accept?
- All major credit cards
- PayPal
- Apple Pay
- Google Pay
International Orders
Are duties/taxes included?
International customers are responsible for all customs fees and import taxes
Do you ship worldwide?
Yes – we ship to most countries. Delivery times vary by destination.
Account
How do I reset my password?
Use the “Forgot Password” link on the login page
Can I modify my order after placing it?
Contact us immediately via your account. Changes are only possible before shipment.
Need More Help?
Visit our Help Center for additional assistance with your order or account.