Frequently Asked Questions

Orders & Shipping

What are your shipping options?
We offer:

  • Standard Shipping (3-5 business days)
  • Express Shipping (1-2 business days)
  • International Shipping (delivery times vary)

When will my order ship?
Orders placed before 12 PM EST ship same business day (excluding weekends/holidays)

Do you offer free shipping?
Yes – free standard shipping on all orders over $200

Returns & Exchanges

What’s your return policy?

  • 30-day return window
  • Items must be unworn with tags attached
  • Original packaging required

How do I initiate a return?

  1. Log in to your account
  2. Select “Request Return”
  3. Follow the prompts
  4. Ship using provided label

Product Care

How should I care for my tweed garments?

  • Dry clean only
  • Store on padded hangers
  • Avoid prolonged sunlight exposure

Sizing

Where can I find size charts?
Detailed size guides are available on each product page

Do your items run true to size?
Most styles follow standard sizing. Check individual product descriptions for fit notes.

Payment

What payment methods do you accept?

  • All major credit cards
  • PayPal
  • Apple Pay
  • Google Pay

International Orders

Are duties/taxes included?
International customers are responsible for all customs fees and import taxes

Do you ship worldwide?
Yes – we ship to most countries. Delivery times vary by destination.

Account

How do I reset my password?
Use the “Forgot Password” link on the login page

Can I modify my order after placing it?
Contact us immediately via your account. Changes are only possible before shipment.

Need More Help?
Visit our Help Center for additional assistance with your order or account.